Subject to availability and receipt of payment, requests will be processed within 24 hours of placing your order and delivery confirmed by way of an email outlining the courier tracking number.
Delivery is done through a courier company to all major cities in South Africa. Free delivery for orders over R399, otherwise a flat rate of R80 is charged. These rates are set out at the checkout prior to finalizing your purchase.
OptimusBio cannot be held liable for incorrect postal details being given as well as the items being returned as a result of non-collection. In the event that products are returned to OptimusBio via the post/courier for either of these reasons, the purchaser will be liable to finalise the delivery/collection.
There are NO deliveries on weekends and Public Holidays.
Please note: We do not ship to PO Boxes – please use your residential or work address – where deliveries can be accepted and signed for during normal office hours (08:00 – 17:00).
On delivery of the order to the specified delivery address, you will receive our delivery note showing the items delivered, any substitute items, any non-available items, the delivery fees, Value-Added Tax and the amount paid. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorized to accept delivery on your behalf. Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice at the delivery address to this effect. The driver will attempt to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required in the circumstances. Our liability for failing to deliver the products timeously is limited to delivery being effected at a later agreed time at no additional charge. Please arrange that you or your authorized representative is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, we will require you or your authorized representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt. We have outsourced all delivery and collection arrangements. Accordingly, we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the deliverer, its directors, employees, sub-contractors, agents, representatives and/or affiliates.
You can opt to collect your products at OptimusBio. The address for collection is: Unit 14, N1 Industrial Park, 79 Landmarks Avenue, Samrand, Centurion, Gauteng, South Africa 0157